AI Assistants & Automation

Beyond CTS, AITS delivers complete projects, from requirements to production: proven commercial software, configured rather than customized, so it stays upgradable and delivers a result you can measure.

AI Assistants

The business problem comes first. An AI assistant is not a reason in itself.

Strategy and use cases: find where AI assistants and automation create measurable value, and set a roadmap to it.
AI assistants: generative AI that searches, summarizes and answers questions across approved business information, retrieving from content CTS has shown to be sound (RAG).
Automation and agents: assistants and machine learning built into workflows and existing systems, not isolated pilots.
Governance and security: data protection, access, human oversight and accountability from the start.

AI-Ready Data

Cleaning, conversion and migration that get information ready for AI assistants, a new system or reporting.

Document conversion: paper, microfilm and microfiche to certified digital images, with partners for large volumes.
Cleaning and restructuring: file and folder conventions, databases large and small, spreadsheets and email archives.
Migration: content from legacy and acquired systems brought together, with the result measured by CTS.
Discrete solutions: one practical fix at a time for a department or small business, building toward a wider platform.

Automation

Business Process Management

Deployed, measured, proven, since 2008.

From requirements to production: problem definition, process modelling, configuration, testing and train-the-trainer.
Standard notation: BPMN, DMN and CMMN models reused for simulation and execution, independent of any vendor.
Business rules and case management: rules the business can change without an IT project; structured and unstructured work.
Ready-made starting points: insurance quotes and claims, loan processing, AML, KYC and supply chain process models.

Application Integration

Data exchange between any systems, so processes run end to end.

Connect to anything: SAP, Oracle, Salesforce, Microsoft Dynamics and any data source, on-premise or in the cloud.
Any channel or protocol: REST, SOAP, JMS, MQ, AS2, SFTP, FTPS and more, in batch, real time or near real time.
Standards-based transformation: SWIFT, ISO 20022, FpML, ACORD and others, configured rather than coded.
Web services and connectors: commercial connectors first, custom code only if it is truly needed.

Document Management

Document management, not just DMS software installed.

Records management first: classifications, retention and governance applied before content is captured.
The right system: requirements and RFPs written in the language of the market, then configuration of the chosen DMS.
Live documents in the process: capture, routing, tasks and approvals while documents are still in use, then straight to archive.
Secure access: permissions, notifications and a full activity trail for staff and external partners.

Dashboards & Reporting

What each manager needs to see, as it happens.

Real-time dashboards: every step of every process, volumes and KPIs, with drill-down.
Before and after: operations compared with the pre-solution baseline, so improvement is measured, not claimed.
Automated reports: the Excel and management reports already in circulation, built automatically.
Activity monitoring: actions and non-actions tracked, with escalations and reminders.

How AITS Works

People, process and technology, together

Success has little to do with the technology and everything to do with the people who use it. If a solution is not adopted, it is no solution at all.

Configure, not customize
Proven commercial software, often already owned, configured so it stays upgradable.
Start from the business
Engagements usually begin as business analyst or product SME, before any vendor is involved.
Measure the result
Every delivery is compared with its baseline, so the sponsors can show what changed.

Have a process or system that should work better?

There is likely a better way. Tell AITS what it is.

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