Business Process Management

Applied IT Solutions are BPM

Enable connect-collaborate-build-manage across business communities

Applied IT Solutions approaches BPM through the application of commercial-of-the-shelf software. It is configured, never customized to maintain upgradability. It is configured to address a clearly identified specific business need and brings about an equally clear measureable benefit. AITS works for the business in selecting software vendors (often through an independent RFP evaluation process) and providing leadership through the implementation of specific technology as subject matter experts.

Applied IT Solutions advocates standardized notation in BPM which has become central to collaborative modeling and technological interopability. This leads to vendor independence and permits focus on the technique of applying BPM to the business, instead of learning a vendor's product - and that really is, a better goal.

With over 100 years combined experience, Applied IT Solutions' teams know the strengths and weaknesses of BPM projects. AITS often works from the problem definition stage - before software vendors are involved. Business requirements are often written by folks that understand the business but not the technology nor the language of the marketplace that technology is part of. This can complicate the RFP process and can even bring vendors to the table that do not really belong there. AITS provides oversight and industry expertise to shorten the vendor selection cycle and get the project underway.

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Project Aspects

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Applied IT Solutions models, builds and deploys entire BPM applications

AITS BPM solutions are unique, next generation, agile, massively scalable, secure BPM implementations
that can be deployed on-premise, in private cloud, or as a service

  • Model Structured and Unstructured Processes

    AITS designers create tasks, sub-tasks, cases, link-cases, automated SLA Tracking, Manage documents, Performance Metrics and more.

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  • Simulate Structured and Unstructured Processes

    AITS simulation is second to none. It is used to set expectations on performance metrics to support any planned operational changes.

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  • Business Rules Through Independent Graphical Rules Editor

    Business stakeholdes can adapt business rules to their evolving needs without involving their IT department. Need to change a routing rule?
    No project required.

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  • Enterprise Data Modeling

    AITS analysts and architects provide data models that can be used to store the data in Relational or NOSQL databases.

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  • Incorporate your Org Chart

    Model your organization chart, define roles, then associate users to roles. Associate skills to those roles and tasks can be assigned by needed skill.

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  • Responsive UI

    Robust user interfaces provide information from many sources to accommodate rapid data entry, analysis or approval processes.

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  • Adaptive Case Management

    AITS provides multiple services, including business rules management, business monitoring, collaboration, integration, document capture, and case management.

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  • Collaborative Modeling

    Process experts can collaborate on processes and reuse the business knowledge that has been built up over time. Standard models unify operations providing consistency.

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  • Modern, Flexible, Powerful Process Engines

    AITS platforms are stateless, nimble, highly scalable BPM engines that can handle a large number of concurrent users.

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  • BAM, KPI Dashboards

    AITS provides real time visibility and tracking of all actions and non-actions as needed. Industry best practices and governance mandates often direct the reporting requirements.

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  • Access rights for every object

    Access rights can be set for Organization Charts, Data Models, Forms, Business Processes for user groups or users.

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  • Version Control, Snapshots, Grouping of Project Artifacts

    Backups and snapshots with audit control enable you to go back in time to any version of a working system. Crucial to support an operations audit demonstrating past corporate compliance.

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  • Process Accelerators and Best Practices

    The AITS knowledge center has several proven collaborative models and processes that can be used to kickstart projects immediately.

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  • BPM With Instant SOA

    AITS uses Web Services Generators that can be invoked from any BPM Service task to provide powerful data integration capabilities.

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Enterprise Data Modeling
Big data, clean data... useful data

An enterprise has so very much data... buried in it is the information the business needs to operate. AIT analysts and architects support & refine enterprise data models and work in relational or NOSQL databases. The data becomes referencable throughout the enterprise and provides information such as a 360 degree view of operations.

With access to well organized and reliable data, dashboards, automatic reports, event notifications all become trusted tools to enhance operations. This is the first step in the iterative learning process that is business process improvement.

Business Process Modeling
Standardized notation...
Vendor independence

Focus is on modeling a process.

The tool used to do the modeling is less important and so, AIT uses standardized business process modeling notation. This permits portability of the model from one application to another, uses standard symbols and notes enhancing collaboration outside the project team. Accurate, concise and thorough graphical representation of a business process is the core of a working BPM system.

AITS analysts use ISO standardized notation to allow interoperability of the model between software versions, vendors and simulators. Complex processes are broken down into multiple subprocesses and always with an aim to automate the enforcement of the rules through a workflow engine.

Org Charts Revisied
Roles, skills and schedules

BPM needs to know about the people just as it needs to know about the data in the organization. Simple org charting is no longer an adequate means to represent the complex reltationships people have in the way they work together. Shared skills, roles and ad hoc scheduling dramatically impacts operations and the success of any BPM effort.

AITS models org charts relevant to the business process, defines roles, associates people to those roles and maps the appropriate processes, work and responsibilities to them. Mapping includes ranked capability-levels. Tasks can be assigned dynamically based these and other criteria.

Business Rules Engine
Rule management without coding

Model decision management external to the business processes drastically simplifying the model. A rules engine allows the business to make curcial, adaptive changes to the workflow without involving vendors or even their own IT department.

As with the model itself, AITS analysts use ISO standardized notation to allow interoperability of the model between software versions, vendors and simulators. Complex rules are run through simulators to ensure even possible condition is resovlved to an action. This is one part of the secret to successful BPM deployment.

Conneting web services

AITS integrates independent systems through complex WSDL. Any modeled data can be used as input or output to any web service.

The business logic for the web service can invoke complex business rules.

Adaptive Case Management
With escalation, SLA management, dashboards

ACM enables any knowledge worker to simultaneously create and act on the process. There is no separation of design and run time.

In ACM, the tasks themselves and their order of completion, may be changed by the data generated during the process.

Collaborative Modeling
Business user collaboration supporting teams/agents.

AITS enables the business and IT team to work together and collaborate on the process definitions. Architects and business users can annotate or comment on processes in a secure environment.

Runtime collaboration widgets can be used to enable collaboration as part of the business process.

Modern, Flexible, High Performance Transaction Engines
Highly scalable

AITS deploys BPM workflow engines that are stateless, running on a variety of server types. A single engine can support several thousand concurrent users and processes.

BAM, KPI Dashboards
Real-time monitoring

AITS enables productivity tracking to eliminate bottlenecks and provides dynamic alerts with real-time multi-channel notification of violations for business level policies and SLA's. Cases per agent, Cases per severity, average resolution time, average task completion time and SLA compliance are some of the many KPI's available.

Access Rights for every object
With audit control

Access rights can be set for every individial Organization Chart, Data model, User Form, Business Process and User defined Menu Items.

Audit logs are available to review the changes.

Implement "four eyes approval" scenarios with ease.

Version Control, Snapshots, Grouping of Project Artifacts
Anytime operational audits

Backups and snapshots of every object including Organization Charts, Data Models,Forms and Process Models are available ensuring corporate operations are always supported in case of past issues.

Process Accelerators and Best Practices
Extensible, domain knowledge

AITS Industry Process Accelators embody industry specific best practices that provide end to end visibility for entire business processes.

These accelerate the time to value for BPM projects. They are designed and available across our entire solutions portfolio for industry, functional, and technical solutions.